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Communicating For Quality: In Service Training Modules
Nancy C. Armistead

How do we improve the quality of care provided to ESRD beneficiaries? Perhaps not a question that we ask directly everyday, but a question that is the foundation of everything we do. One of the answers is through education and a better understanding and appreciation of not only the science of what we do, but also the art. However, providing effective education, whatever the topic, takes time and resources, all of which are stretched to the breaking point in today’s health care environment. It’s not that the dialysis unit staff don’t recognize that training is helpful or don’t have the talent and expertise to develop in-service programs, but they have a multitude of everyday tasks that take precedence.